Refund policy

We want the P1 to earn its place in your drawer. If it does not, send it back.

RETURNS — 30 DAYS

You have 30 days from the day your order is delivered to request a return, for any reason. The trimmer can be opened and used — we would rather you tried it on your dog than sent it back sealed. Send it back with the cutter head and the charging cable, in any packaging that will survive the trip.

To start a return, email support@heelside.com with your order number. We reply within 24 hours with a return address and instructions. Do not send anything back before you have heard from us — parcels that arrive without a return reference are difficult to match to an order.

RETURN SHIPPING

If the P1 arrived damaged, faulty, or is not what you ordered, we cover return shipping. If you simply do not want it, return shipping is yours to pay. We do not charge restocking fees.

REFUNDS

Once your return is delivered to us we inspect it and issue the refund within 3 business days. The refund goes back to the original payment method. Depending on your bank it can take a further 5 to 10 business days to appear on your statement. Original shipping charges are refunded only where the return is our fault.

The Quiet Kit is included free with every order and has no cash value. You do not need to return it, and its value is not deducted from your refund.

EXCHANGES

The fastest route is a refund plus a new order. If you want the other colourway, say so in your email and we will get the replacement moving as soon as the return is scanned by the carrier.

WHAT WE CANNOT ACCEPT

Returns requested more than 30 days after delivery, and items damaged by misuse — a cutter head forced against a pad, a body opened with a screwdriver, water damage beyond ordinary rinsing.

FAULTS AFTER 30 DAYS

That is what the two-year warranty is for. See our warranty policy.

Questions: support@heelside.com