Shipping policy

WHERE WE SHIP

We currently ship to addresses in the United States.

COST

Free on orders of $50 or more. Below $50, standard shipping is a flat $5.95.

HOW LONG IT TAKES

Orders are processed within 1 business day. Delivery is 5 to 8 business days after that. Orders placed on a weekend or a public holiday are processed the next business day.

We do not ship on weekends or public holidays, and carriers move more slowly around them.

TRACKING

As soon as your parcel is scanned by the carrier you get an email with a tracking number. It can take up to 24 hours for the first scan to appear — until then the number will look inactive. That is normal.

If tracking has not moved in 5 business days, email support@heelside.com and we will chase it.

ADDRESSES

We ship to the address exactly as you enter it at checkout. If you notice a mistake, email us immediately with your order number — we can usually correct it before the parcel leaves. Once it has shipped, we cannot redirect it.

LOST OR DAMAGED PARCELS

If your parcel is marked delivered but you do not have it, check with anyone else at the address and look for a safe-place photo in the tracking. If it is still missing after 3 business days, contact us and we will open a claim with the carrier and send a replacement.

If the P1 arrives damaged, photograph the box and the contents before you do anything else, and email the photos with your order number. We send a replacement without asking you to return the damaged one first.

Questions: support@heelside.com